Our Live Chat Agents will Turn Visitors into Customers
Route Customer Service Requests Right Where They Need to be
Our Customer Service Live Chat Reps will supercharge your website or application. Our delightful agents will answer customer service questions, handle objections, convert users to new leads and so much more! Did you know that potential customers engaged with live chat agents are 4.6 times more likely to convert, and spend 60% more than other customers? Don’t miss out! Live Chat needs to be the next part of your marketing and customer experience program. We can work within any customer service software from a basic CRM and email, to Freshdesk or Zoho. Contact us today! We handle both B2B and B2C.
Call Now: (607) 352-4510
Let’s Start Your Campaign Today!
Fill out the form below and we will set up a time to talk right away. Do it now!
Customer Service Live Chat Reps
Are you aware of the positive impact live chat features can have on your business? Forrester Research states that 44% of web shoppers expect a business to have a live chat feature on their website. This shows that live chat has become a standard in customer service, and no business can expect to compete without providing adequate chat support for customers. If your company is looking for ways to improve customer experience, provide customers with a live chat feature. However, you might also be looking to improve your customer handling time on chat. Let our rockstar customer service live chat reps take up the task and work on improving customer experience on your behalf.
Key Features
Improve customer experience
Chat support offers unique benefits for customers, which are not available on phone support. While a customer might have to be put on hold for too long over phone support, chat support is available 24/7. According to a 2016 study, the key pain point for customers is to wait for too long to connect with customer service over phone. There may be slight lull in the chat conversation; however, the wait is never too long because customer service live chat reps have time between responses that they can use to come up with a solution. Since a live chat feature eliminates holds and ensures faster response time, it dramatically improves customer experience.
At Optimal Sales Team, we understand that customers do not want to keep waiting. Our customer service live chat representatives quickly accept the customer’s chat request and start working on a resolution of their concern.
Shun out negativity
Once the chat request is accepted, the next step is to tune out the negativity and focus fully on the customer’s queries. The idea is to approach the chat with a cheerful mood so you can deliver happy customer experience. We approach each chat window with a smile and confidence that speaks about our professionalism and commitment to customer service.
Shun out negativity
Once the chat request is accepted, the next step is to tune out the negativity and focus fully on the customer’s queries. The idea is to approach the chat with a cheerful mood so you can deliver happy customer experience. We approach each chat window with a smile and confidence that speaks about our professionalism and commitment to customer service.
Identify the customer
As soon as the chat is initiated, the next important step is to check their details and history with the company. Are they a new lead, who is trialing your product or an existing customer of the business? Have they contacted the customer service previously and what for? Was their issue resolved or escalated to higher authorities? What is the status of their chat ticket?
Our customer service live chat reps immediately explore the customer’s profile and history to get hold of important information. This includes any recent contacts initiated by them with the support team. This helps us provide them with the best customer support and ensure a satisfactory experience.
Clear any doubts up right away
Does one of your customers have doubts about the effectiveness of your products or services? Never make assumptions, you must prevent the chat from going in the wrong direction. This could result in a frustrating experience for the customer.
Our customer service live chat reps make sure that we are on same page with the customer as far as the subject matter of discussion is concerned before offering any solutions.
If the customer asks multiple questions, we always answer each one at a time, fully and thoroughly, to ensure all their concerns are addressed.
Clear any doubts up right away
Does one of your customers have doubts about the effectiveness of your products or services? Never make assumptions, you must prevent the chat from going in the wrong direction. This could result in a frustrating experience for the customer.
Our customer service live chat reps make sure that we are on same page with the customer as far as the subject matter of discussion is concerned before offering any solutions.
If the customer asks multiple questions, we always answer each one at a time, fully and thoroughly, to ensure all their concerns are addressed.
Empathize
A customer that approaches a customer service representative has some concern that needs to be resolved in a timely manner. There are times a customer might be angry with the company. So it is critically important to empathize with them and show them that their concern will be addressed quickly.
Optimal Sales Team customer service live chat reps try to keep responses simple and precise so that it does not appear robotic or is difficult to understand. When offering a solution, we focus on providing details that cover both conceptual and technical aspects, sharing all the ways the solution can be reached. Here our focus is also on exploring all possible issues that could arise in the future related to the present query. This helps us enlighten the customer about similar issues and learn from it, so they do not have to re-initiate contact the support staff for the same query.
Ending chat session on a positive note
How a chat ends can result in a bitter memory for the customer, if not handled well. The idea is to ask the customer if they need help with any other issue instead of abruptly ending a chat session. Ending a chat on a positive note gives the customer a pleasant experience.
At Optimal Sales Team, we believe that being a customer service live chat rep is a huge responsibility. Being a representative of the company, we know that it is critically important to treat customer requests politely, confidently, and empathetically to ensure a great customer experience.
Ending chat session on a positive note
How a chat ends can result in a bitter memory for the customer, if not handled well. The idea is to ask the customer if they need help with any other issue instead of abruptly ending a chat session. Ending a chat on a positive note gives the customer a pleasant experience.
At Optimal Sales Team, we believe that being a customer service live chat rep is a huge responsibility. Being a representative of the company, we know that it is critically important to treat customer requests politely, confidently, and empathetically to ensure a great customer experience.
Let’s Start Your Campaign Today!
Fill out the form below and we will set up a time to talk right away. Do it now!