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A Happy Client is Just a Phone Call Away

Build Long Term Trust and Wow Your Clients with our Customer Service Phone Reps.

Our Customer Service Phone Reps will have your clients smiling within the first minute of the call. Always well trained and ready to provide next level customer care, utilizing our Customer Service Phone Reps is a great way build and retain your client base. We can work within any customer service software from a basic CRM and email, to Freshdesk or Zoho. Contact us today! We handle both B2B and B2C.

Call Now: (607) 352-4510

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Customer Service Phone Reps

A customer service phone representative is one of the most important connections between a customer and a business. Responsible for answering customer queries, resolving issues, and assisting with complaints, cancellations, and errors is often best done over the phone. Interacting with customers with empathy and understanding is one of the main tasks of a customer service phone rep. Not everyone is skilled enough to pick up the phone and handle these types of requests. It is best handled by a professional who will maintain a high level of professionalism throughout their interaction with clients. The idea is to build bonds and present the company in the best light. At Optimal Sales Team, we understand that each interaction affects the bottom line of your company. Our professional agents not only provide excellent customer care, but will also build value on the phone.

Responsibilities of a Customer Service Phone Rep

One of the key traits of a customer service phone executive is to exercise patience and exude positive energy at all times. A skilled professional makes it a point to follow through to solve problems concerning a customer, from simple to complex inquiries. The whole idea is to build lasting relationships with customers while complying with company policies.

Dynamic Communication

Our Customer Service Agents are dynamic communicators, whose prime focus is to provide responsive and authentic interactions. A customer service phone rep is a multi-talented individual who tries to remotely resolve technical queries, simplify complex problems, and break down tough solutions so even the less tech savvy customers can understand.

Dynamic Communication

Our Customer Service Agents are dynamic communicators, whose prime focus is to provide responsive and authentic interactions. A customer service phone rep is a multi-talented individual who tries to remotely resolve technical queries, simplify complex problems, and break down tough solutions so even the less tech savvy customers can understand.

Empathetic

A skilled remote customer service rep knows the need to convey the right message in the right tone. No doubt, this is one of the toughest skills to hone, but if you are a customer care rep, you have no other way out but to know how to patiently deal with an irritated caller. Engaging in active listening is an art, and Optimal Sales Team is masters of the craft.

Our customer care phone reps believe in being empathetic to a customer’s concerns and focus on establishing a human-to-human connection. We understand that the essence of communicating in a friendly, professional tone that addresses customer queries.

Knowledgeable

Customer care representatives constantly work on improving their service techniques. Our professionals enthusiastically learn about latest product updates, features and functions so they are ready with customer queries and issues when the products are released. Providing customer’s assistance with regard to device installation, configuration, and setup is another regular task of our skilled customer service reps who are available 24/7 to answer complaints. Our knowledgeable professionals are problem solvers who welcome customer inquiries and try to offer solutions in a timely and efficient manner.

Knowledgeable

Customer care representatives constantly work on improving their service techniques. Our professionals enthusiastically learn about latest product updates, features and functions so they are ready with customer queries and issues when the products are released. Providing customer’s assistance with regard to device installation, configuration, and setup is another regular task of our skilled customer service reps who are available 24/7 to answer complaints. Our knowledgeable professionals are problem solvers who welcome customer inquiries and try to offer solutions in a timely and efficient manner.

Next Level Customer Care

Just one of our customer service agents will change your business forever. We are that good. We are so good you will want to hire a whole team of our highly trained agents to take care of all of your customer service needs. We are always growing and learning, looking for new ways to provide the best customer service possible in every situation.

Accurate Documentation

Accurately documenting customer interactions is another task that a customer care executive is responsible for. Our skilled executives embrace the commitment to customer service and document all interactions with limited errors. We can use any CRM you would like and well document everything that happens on the call.

Accurate Documentation

Accurately documenting customer interactions is another task that a customer care executive is responsible for. Our skilled executives embrace the commitment to customer service and document all interactions with limited errors. We can use any CRM you would like and well document everything that happens on the call.

The Bottom Line

At Optimal Sales Team, we believe that as customer service phone reps, we are just like the company gatekeeper, responsible for patiently handling queries, complaints, and questions. We are capable of handling high call volumes, documenting interactions, and compiling reports on customer satisfaction. Contact us today and see how we can help you build a customer service team that will boom your business!

Let’s Start Your Campaign Today!

Fill out the form below and we will set up a time to talk right away. Do it now!